Why Arrochar? When deciding on a name, Carolyn returned to her roots, Arrochar, Scotland. One drawback - nobody knows how to pronounce it!
When deciding on a name for her company, director Carolyn McFarlan went back to her roots, Arrochar in Argyll and Bute, Scotland. The only drawback is nobody knows how to pronounce it! [arr-er-ker].
Why Arrochar Associates?
When Carolyn McFarlan started the business back in 1992 she wanted to make sure that her company offered the very best in training, coaching and support. We still run on those principles today with Carolyn seeking out the best trainers and matching them to the finest courses the industry can provide. Why compromise on quality training and support when it could be the make or break of your business? With fantastic trainers, backed up by a great office team and superb contacts, Arrochar Associates is leading the way in hospitality training, support and consultancy services.
We aim to be and trust you will find us:
- Interested in you and your business
- Supportive and having a ‘can do’ attitude
To enable others to grow and achieve their potential within the framework of a fair, motivational and highly respected training organisation thereby raising standards throughout the industry.
Meet the Arrochar team
What a diverse group we are - skills, expertise and personalities. Great all rounders with one common goal – to make a difference.
Carolyn McFarlan CBII
Carolyn’s training skills surfaced early on when she became the youngest female gliding instructor in the country. Loving a challenge, she fitted this in between shifts in her full time job in a pub. She never looked back, like others in her team she has spent much of her time at the sharp end of the industry. With the experience of a large outside catering operation and a restaurant under her belt, and her high standards and attention to detail, she returned to the pub business. Progressing to a management position gave her an insight into the value of training in the industry and Arrochar was born. Finance, motivation and licensing are her key areas of expertise. Ever a busy person, writing and delivering courses, supporting clients and her trainers and keeping the business on track means Carolyn stays out of mischief (well most of the time).
Cath Peddar MCIPD FBII.tp
Cath’s career in the hospitality industry began with a part-time job in a hotel. Gaining experience along the way, she joined Whitbread where her true colours came to light, quickly progressing to HR and Training Manager within the leased estate. Her roles included support of two ops team and recruitment, training and support of new lessees. Over and above this, Cath has an awe-inspiring breadth of qualifications. She is our in house expert on HR and employment law and also enjoys her other subjects, customer service, licensing and marketing. In addition to working with Arrochar she manages to fit in part time teaching on the CIPD diploma course not to mention her fence judging and dog walking. A valuable member of the team, Cath is not frightened of giving her two penny worth and has a wicked sense of humour, that is unless her rugby team, Saracens, has lost!.
The power behind the throne, Clarissa and Carolyn go way back starting with Carolyn’s restaurant and catering business. Clarissa’s long term loyalty is perhaps demonstrated by Carolyn’s memory of her standing at the sink, washing up, barely able to reach the taps two days before the birth of her baby (now in her 20s!) Clarissa runs the office and her extraordinary attention to detail is really valuable when looking after clients, suppliers and trainers, including Carolyn. As one of the trainers remarked “she deserves a medal”. Time out is spent gardening and with her family.
Chris Miley Assoc.CIPD FBII.tp
Chris’s quiet air of authority and immaculate appearance illustrate how professionally she approaches her work. Nonetheless, she’s not frightened to roll her sleeves and get stuck in when required (night shifts are not unknown). Her training qualifications and years of experience in managed and tenanted hotels, pubs and music venues give her street cred with those working on the front line. Her key subjects are licensing, catering, food safety and communications, she also writes and implements courses and initiatives at all levels. When not commuting from Derbyshire to the rest of the country, Chris likes to catch up with family and friends and enjoy a glass of wine. Fair, firm and friendly she is not nicknamed Helga for nothing!
Gary Rising FBII
Gary’s unassuming manner hides his ability and years of experience. He can open a catering operation for a major brand anywhere in the world or scrub up a pub and turn it round in a week. He trains with enthusiasm and dedication, his pet subjects include sales and service, catering and all drinks, including coffee! As if he hadn’t got enough to do already, when at home he is to be seen working alongside his wife Janine in their Suffolk pub and has even been spotted in chef’s whites!
Georgina, so often our voice to the outside world, supports Carolyn and Clarissa in the office. She is frequently the one to deal with requests from clients and delegates, demonstrating patience, understanding and doing her best to provide solutions. With her publishing background she is our proof reader extraordinaire. Gardening is another of her many skills but she hides her light under a bushel.
Robin Woods FBII
Robin has held many roles in the pub industry during his far-too-many-to-mention years in the business. These include pub design, tech services and free trade but his main experience has been in the leased and tenanted side, including working as Ops Director for a large pub company covering the south of England and Wales. Robin has taken to tutoring like a duck to water. His background allows him to train from personal experience which brings the subjects to life, even everyone’s favourite, finance! Give Robin a set of accounts or a stock take to analyse, add a bonus of taking him into the cellar and he is a happy man. When not training or giving sage advice to licensees, playing cricket is his other love. He’s pretty hot on eBay too!
Steve Custons CertEd; FBII.tp
Yorkshire-born Steve has worked in the hospitality industry for a fair few years. For the first 20 as a licensee with his wife Penny, then as a training manager with Marston’s. Steve’s own strap-line “Passionate about People” is very apt. His laid back, friendly style belies his incredible knowledge which he shares with warmth and enthusiasm when training and advising on food hygiene/safety, cellar management and financial management. Based in Derbyshire, his role takes him the length and breadth of the country. He must have visited most pubs in the West Country and South Wales because when one is mentioned he can usually tell you something about it. When not on the road, Steve collects antique pewter mugs, measures and spoons and attempts to hack his way round a golf course.