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News, views, current issues and the occasional little gem from the team at Arrochar Associates.

News & blog

The price point

Pricing in the Leisure and Hospitality sector is so crucial. Many will argue ...........

VAT – records & schemes

VAT is a hot topic in the Leisure and Hospitality sector, with ........

Food safety is old news

John Powell, the last clerk of the market to Elizabeth I,.........

National Minimum Wage

The National Minimum Wage rates change today - 1st October 2015

Why would your ideal customer choose you?

What will attract customers to your business and encourage them to spend their hard earned money with you? What is your offering........

Allergen control

The new regulation extends the requirement and means that businesses have to declare the presence of allergens in any food sold without packaging.

Losing profits: Do you consider the indirect & sometimes hidden costs in your business?

In this blog, we will uncover some of the costs in your business that are hidden from you and disappearing down the black hole

Handling an employee’s grievance

Businesses must have a written grievance procedure in place and share it with all employees. It must say how the process works and how long it takes

Technology and the diner experience

The research highlights the growing role of technology with our whole dining experience and encourages hospitality business owners to keep their finger on the pulse with how technology can support the effort of continually delighting the customer.

Tips, gratuities and service charges

From our experience, we know that handling tips is an area quite often misunderstood or not correctly managed in practice. It is also a hot topic for HM Revenue and Customs

Contact details

  1. E: info@arrochar-associates.co.uk
  2. Tel: 07968 534034