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News, views, current issues and the occasional little gem from the team at Arrochar Associates.

News & blog

Take responsibility of your CPD

Sometimes CPD is seen as a ‘have to do’ activity for compliance, but today more and more .......

Delivering exceptional customer service

What is customer service? Do you smile more than your competitors or do you answer the telephone quicker more quickly?

Social Media

Attract customers with Social Media

Are you using Social Media as a tactic to pull your prospective customers to you? Are you engaging with your prospective customers and sharing content they want to see?

Attracting & Keeping your Best People

It is on ongoing challenge in the Leisure and Hospitality sector to attract and retain the best people to build an effective team..........

£Bydand” the motto of the Gordon Highlanders

The Arrochar Mascot

Meet Bydie, the Arrochar mascot, and read more for tales of his derring-do

Food Hygiene

Is your food safe to eat?

In the Leisure and Hospitality sector we all know that a reputation is a key business driver for your recommendations and repeat business. So a key area of focus is Food Hygiene.

Support Armed Forces Day

Happy Armed Forces Day to all you brave Soldier, Sailors and Airmen and Women out there!

Happy Armed Forces Day to all you brave Soldier, Sailors and Airmen and Women out there!

Experience

How important is experience?

One of our recent delegates quoted on their feedback “The content was excellent, but I gained so much from the trainers experience and case studies”.

So how important is experience in the training environment?

Training is more than a tick in the box

The tick box is full as the individual has attended the course, but we all know it’s not about ticking the box.

Over the last decade many Hospitality and Leisure operators were in danger of being too formulaic in the way they approached training for their people.

Government web site gov.uk

Small Business, Enterprise and Employment Act

It has now been a couple of months since the Small Business, Enterprise and Employment Act became law following Royal Assent.
It is a wide-ranging Act designed to make the UK the best place in the world to start and grow a business.

Contact details

  1. E: info@arrochar-associates.co.uk
  2. Tel: 07968 534034